Privacy Policy

This Privacy Policy applies to the entire content of this website and describes how addStore collects and process information obtained from you (hereinafter you may be referred to as the User) when you contact addStore, use our services and website (here in after referred to as the Site).

Please read this policy carefully before using the Site.

By using or registering on the Site you expressly and irrevocably accept and agree to follow and be bound with no exceptions and limitations by all terms and conditions of this policy.

If you do not agree to all terms and conditions of this policy, please do not use the Site.

This privacy policy, together with our terms and conditions of service, available on, sets out the basis on which any data and personal information we collect from you or that you provide to us, will be processed by us.

addStore is committed to preserving the privacy of all visitors to the Site. We are committed to ensure that all services and activities made available via our Site are provided in a safe and secure online environment.

Information we collect

We may collect and process the following information about you:

  • Personal identification information
    We may ask for and collect personal identification information from users (such as names, registration and contact details, emails) in a variety of ways, including, but not limited to, when users visit our Site, register on our Site, fill in forms on our Site, communicate with us by phone, via email, the Site or social networks. Users may, however, visit our Site anonymously.
    We will collect personal identification information only if you submit such information. You can always refuse to provide personal identification information, except that it may prevent you from engaging in certain Site related activities.
  • Non-personal identification information
    We may collect non-personal identification information about you whenever you interact with our Site such as traffic data, location data, weblogs and other communication data, and the web pages and resources that you access. Non-personal identification information may include information from and about devices you use to access our services. This includes things like IP addresses, the type of browser and device, and the websites you visited before coming to our Site.
  • Web browser cookies
    We use technologies like cookies to provide, improve, protect and promote our services and enhance your experience. For example, cookies help us with things like understanding how you are interacting with our services, and improving them based on that information. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent, but note that in this case some parts of the Site may not function properly.
  • Services
    When you use addStore services, we process your files, including structured data and related information. We may collect information about your transactions with us and/or with our partners, including details of payments and other transactions that you conduct through our Site.
    We may store and process records of communication, if you contact us. We may also ask you for information when you request further services, make a client support enquiry or complaint or when you report a problem with our Site.
  • Voice communication
    Any voice communication, including phone, skype and similar conversations, may be recorded both to assist us in training and in quality management, and to allow for the resolution of queries.
  • Accounts (private cabinets)
    We collect, process and associate with accounts (private cabinets), information like names, email addresses, physical addresses, phone numbers and other contact details, payment information. Some of addStore services let the User access accounts (private cabinets) with other service providers. We may also process your responses to any surveys we conduct for research purposes, although you do not have to respond to such surveys.

How we use collected information

  • To improve customer care
    Information you provide helps us respond to your requests and support your needs more efficiently.
  • To personalize user experience
    We may use information in the aggregate to understand how our users as a group use our services and resources provided on our Site.
  • To improve services
    We may use your information and feedbacks to improve our Site, products and services.
  • To reply by e-mail on requests
    We may use your email address to respond to your inquiries, questions, and/or other requests.

Sharing your personal information

We do not sell, trade, or rent your personal identification information to others. However, we exchange information with necessary for your registering with them as part of our service to you.

We may share generic aggregated demographic information not linked to any personal identification information regarding users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Where we use information

To provide you with the services, we may collect, store, transmit and otherwise process information in locations around the world, including those outside the European Economic Area and your country. Information may also be stored locally on the devices you use to access services.

How we protect information

addStore has a team dedicated to keeping your information secure. We also continue to work on features to keep information safe in addition to things like encryption of files.

We adopt appropriate data collection, storage, backup and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of data, including usernames, passwords, transaction information and other data stored on our Site.

Sensitive and private data exchange between the Site and you happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure as possible an environment for Users.

addStore utilizes virus-prevention technologies software and technology solutions. We do our best to prevent viruses from being loaded into our SaaS solutions.

Transmission of information

Unfortunately, the transmission of information via the internet is not completely secure. Although addStore will do its best to protect your information, it cannot guarantee the security of any information that you disclose online. By using the Site, you accept the inherent security implications of using the internet and will not hold us responsible for any breach of security.

Other websites

The Site may, from time to time, contain links to the websites of our partners and affiliates. If you follow a link to any of these websites, please note that these websites may have their own privacy policies / website terms of use and we do not accept any responsibility or liability for these policies. Please check such policies before you submit any information to them.

Limitation of liability

We are sure that you understand the evolving nature of our business due to continuous technological innovation and, although we endeavor to do our best to ensure the protection and privacy of your data and other information at all times, we cannot guarantee that the performance of our service will be free from error at all times. Should any such error have an effect or consequence on the privacy of your data and other information, we shall not be liable in any manner whatsoever in damages or otherwise.

Remember that your personal data and other information are sensitive and it’s important to stop and think before passing on such information.

Retention of data

addStore reserves the right to retain and process information you store on our Site for as long as we need it to provide services. If you delete your account (private cabinet), addStore will also delete respective information. It should be note: (i) there might be some latency in deleting information from addStore servers and back-up storage; and (ii) addStore may retain and process this information if necessary to comply with our legal obligations, resolve disputes, to protect addStore’s interests and operate our business.

Changes to this policy

addStore may amend modify this policy from time to time at its sole discretion without notifying you by posting the revised policy on the Site. Any changes to our policy will become effective upon posting of the revised policy on the Site. We encourage you check this web page regularly to stay informed about our effective policy on information privacy and security.

Accuracy and access to information

We will take all reasonable steps to ensure that any information that we collect from you is accurate.

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date.

All comments, queries and requests relating to our use of your information are welcome.

Contacting us

If you have any questions about this policy and our practices, please contact us via a contact form available at or email us to


Version No 01 / Effective from 28.04.2014